Order Help

Need help with an order? Start here. We’ll help you understand the next step without sending you in circles.

Find your order information

Check the email address or phone number used at checkout for your order confirmation. Your confirmation includes the order number and purchase details. Also check your spam or junk folder if you don’t see it.

Order status and tracking

When tracking is available, it will be included in a shipping update. Carrier tracking can take some time to refresh after a shipping label is created.

Change or cancel an order

Contact us as soon as possible with your order number and the requested change. We’ll do our best to help, but changes or cancellations can’t be guaranteed after processing has started.

Wrong, missing, or damaged item

Contact us with your order number, a description of the issue, and clear photos when relevant. Keep the item and its packaging until we provide the next step.

Returns, refunds, and exchanges

Visit our Returns & Exchanges page for the request process. Please wait for instructions before sending an item back.

What to include when contacting us

• Your order number
• The name and email address used for the order
• A clear description of what you need help with
• Photos when an item or parcel arrived damaged or incorrect

We’ll review the available information and guide you toward the right next step.