Shipping & Delivery

We want your order’s journey to be easy to understand. This page explains where to find updates and what to do when something doesn’t look right.

Order processing

After you place an order, you’ll receive an order confirmation at the email address or phone number provided at checkout. When tracking is available, we’ll send a separate shipping update.

Tracking your order

Use the tracking link in your shipping confirmation for the latest carrier updates. Tracking can take some time to update after a label is created.

Delivery timing

Delivery timing can vary based on the item, destination, carrier, weather, holidays, and other conditions outside our control. Any estimate shown during checkout or by the carrier is an estimate rather than a guaranteed arrival date.

Address changes

If you notice an address error, contact us as soon as possible with your order number and the correct details. We’ll do our best to help, but we can’t guarantee changes after an order has entered processing or shipped.

Delayed, missing, or damaged deliveries

First check the tracking details, nearby delivery areas, and whether someone else at the address accepted the package. If you still need help, contact us with your order number and a short description of the issue. Include photos if the parcel or item arrived damaged.

Need help?

Contact us with your order number so we can review the available information and guide you to the right next step.